FAQ

FAQ 2017-09-14T17:53:36+00:00
Do you stock XS or XXXL? 2017-08-16T16:52:37+00:00

At present we do not, but we are looking to expand our range as soon as possible and want everyone to feel awesome in our clothes, big or small.

Is Rockstar Sports Limited kit made to fit standard sizing? 2017-08-16T16:51:48+00:00

Yes, we use conventional sizing and our items measure as standard. Please use our sizing help section and if still not sure, drop us a line at info@rockstar-sport.com

I am not sure which size to order? 2017-09-15T13:59:02+00:00

Please see the Sizing Help section. If you are in any doubt, please email info@rockstar-sport.com and we will advise you accordingly.

Can I return an item I have had for longer than 30 days? 2017-08-16T16:50:13+00:00

No, we are afraid you cannot. We believe 30 days is a fair period to decide whether you wish to keep an item or not.

I want to return a product but don’t have the original packaging? 2017-08-16T16:48:36+00:00

This is not 100% necessary but is preferred.

How do I return an item I don’t want? 2017-08-16T16:47:24+00:00

Provided your garment is within 30 days of receipt of your order and unworn, unwashed and with all labels still intact as when shipped, you can return for a refund, exchange or credit towards another item.

What’s your returns policy? 2017-09-15T14:00:26+00:00

Please see our Returns Policy page for full details

When will I be charged for my order? 2017-08-16T16:44:22+00:00

You will be charged for your order as soon as you place your order. You will receive an Order Confirmation email at this point.

Do I have to pay UK VAT on overseas orders? 2017-08-16T16:43:52+00:00

Our computer system cannot currently deduct UK VAT automatically, but please contact info@rockstar-sport.com  and, for many countries, we can carry out a manual refund for you.

Do your prices include VAT? 2017-08-16T16:43:23+00:00

All Checkout Prices for Great Britain include UK VAT. You may be charged local import duty. These are levied once a shipment reaches your country.

ITEMS OUT OF STOCK 2017-08-16T16:42:45+00:00

When you roll over an item on our website you will immediately see before you even have to click the link, what sizes we have available. If your size is out of stock, send us an email to info@rockstar-sport.com and we will let you know when we expect to have more stock for that item. Our range is changing all the time, so keep looking as we may have something you like even more, soon.

Is Rockstar Sports Limited gear stocked in any physical stores? 2017-08-16T16:42:18+00:00

We plan to offer via retailers soon so watch this space for news and also sign up to our newsletter to be kept informed.

Does Rockstar Sports Limited gear shrink when washed? 2017-08-16T16:41:43+00:00

If you follow the washing instructions, none of our kit should shrink when washed.

Where are your products made? 2017-08-16T16:41:14+00:00

We have a variety of suppliers. All t-shirts are clearly marked as to their origin and all are printed and designed in the UK. Our bamboo material is also certified organic.

Do you ship to British Forces Posted Overseas? 2017-08-15T12:44:49+00:00

Yes, simply provide your British Forces Posted Overseas (BFPO) address in your account details

Do you offer a courier service? 2017-09-14T17:49:32+00:00

Express Courier 3-6 day service, Costs as follows:

Europe £20; USA/Canada £25; Rest of World £30.

How much do you charge for postage? 2017-09-15T14:01:35+00:00

Please see the Shipping Information section.

When will my order be dispatched? 2017-08-15T12:40:45+00:00

Normally your order will be dispatched on the day you place your order or at the latest the next day. If you order on a Sunday, it will be dispatched on the following Monday.

How long does delivery take? 2017-09-15T14:02:07+00:00

Please see our Shipping Information page